Pulse Privacy Policy

• Contact information: name, job title, company name, email address, phone number, and business address when you fill in a “Request a Quote” form, contact form, or otherwise communicate with us.
• Technical and usage data: IP address, browser type, device information, pages visited, referral source, and other usage data collected via cookies and similar technologies.
• Service related data: information needed to provision and support your telecom services (e.g., user names, extension details, call‑routing preferences, and billing information, where applicable).
• Communication records: details of your interactions with our support or sales teams (emails, call logs, and support tickets).

• To respond to your inquiries, provide quotes, and manage your account or service.
  
• To deliver, operate, and support our hosted telephony, VoIP, SIP trunks, and telecom hardware services.
• To improve our website, services, and customer experience (e.g., via analytics and feedback).
• To send service related communications, updates, and, where you have consented, marketing information about our products and services.
• To comply with legal and regulatory obligations (e.g., tax, anti‑fraud, and telecom‑sector requirements).

Our legal bases for processing include contractual necessity, legitimate interests (e.g., operating our business and improving services), and, where relevant, your consent (for direct marketing).

• Remember your preferences and settings.
• Analyse traffic and usage patterns.
• Provide personalised content and functionalities.

You can manage or disable cookies via your browser settings. Disabling certain cookies may affect some website features.

• Service providers (e.g., cloud hosting, CRM platforms, payment processors, and telecom infrastructure partners) who process data on our behalf under strict contractual safeguards.
• Regulators or authorities when required by law (e.g., for fraud prevention or compliance with telecom regulations).

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., standard contractual clauses or other GDPR approved mechanisms).

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (for example, for contractual, tax, or regulatory reasons).

• Access the personal data we hold about you.
• Request correction or completion of inaccurate or incomplete data.
• Request erasure of your data, where applicable.
• Restrict or object to certain processing activities.
• Withdraw consent at any time (for processing based on consent).
• Receive your data in a structured, commonly used format and, where technically feasible, have it transferred to another provider.

To exercise any of these rights, or to ask questions about this policy, please contact us at info@pulse.ie.