Remote & Hybrid Working Solutions for Irish Businesses
Secure, cloud-based communication solutions that enable teams to work productively from anywhere.
Remote-ready • Hybrid-friendly • Secure cloud communications • Irish support
What Is a Remote & Hybrid Working Solution?
A Remote and Hybrid Working Solution is a cloud-based
communications setup that allows employees to stay fully connected whether they
are working from the office, home, or multiple locations. Instead of relying on
fixed office infrastructure, all communication tools are delivered securely
through the cloud.
Pulse Telecom’s remote working solutions combine business telephony, VoIP, messaging, collaboration tools and secure access into a single platform. Staff can make and receive business calls, join meetings, share information and collaborate seamlessly from any approved device, while management retains full visibility and control.
Key elements include:
Cloud-based business calling and VoIP
Multi-device access (desk phone, mobile, laptop)
Centralised system management
Secure access for remote users
Why Choose Remote & Hybrid Working Solutions?
Modern businesses
need flexibility without sacrificing performance, security or accountability.
Remote and hybrid working solutions allow organisations to adapt to changing
work patterns while maintaining productivity and customer service standards.
By moving communications to the cloud, businesses reduce reliance on physical offices, support flexible working arrangements and ensure continuity during disruptions. Employees stay connected, managers stay informed, and customers experience consistent service regardless of where staff are based.
Key reasons businesses adopt hybrid working:
Support flexible and remote teams
Maintain business continuity
Improve employee satisfaction and retention
Reduce operational and infrastructure costs
Enable scalable growth without location constraints
Benefits of Remote
& Hybrid Working
Work From Anywhere
Enable staff to work effectively from home, the office or on the move using secure cloud communications.
Unified Communication
Bring calls, messaging and collaboration tools into one platform for seamless teamwork.
Centralised Management
Manage users, permissions and call handling centrally, regardless of employee location.
Performance Visibility
Maintain oversight with real-time reporting, call data and activity tracking.
Secure Access
Protect business data with secure cloud infrastructure and controlled user access.
Cost Efficiency
Reduce office dependency and infrastructure costs while scaling teams easily.
One
Unified Communication System for Remote & Office Teams
Pulse Telecom delivers one unified cloud communication system that connects remote workers, hybrid teams and office-based staff under a single platform. Employees use the same business numbers, extensions and tools regardless of location, ensuring consistent internal collaboration and customer interaction.
Managers retain full control over call routing, permissions and reporting, while staff enjoy the flexibility to work where they are most productive. This unified approach eliminates communication gaps, simplifies administration and supports long-term workforce flexibility.
Ideal for:
Hybrid office models
Fully remote teams
Field-based staff
Distributed organisations across Ireland
How It Works Step-by-Step
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Preparation and Network Checks
Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.
Choosing a Plan
Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.
Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.
The Signup
Create an Account: Simply provide your name, business email, and billing information.
Select or Port a Number:
- New Number: Choose a local, toll-free, or exclusive number for your business
- Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.
Configuration - don't worry, we do this for you!
Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.
Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.
Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).
Hardware Setup (Optional)
Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.
Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App
Testing & Go-Live
Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.
Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.
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3
4
5
6
Preparation and Network Checks
Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.
Choosing a Plan
Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.
Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.
The Signup
Create an Account: Simply provide your name, business email, and billing information.
Select or Port a Number:
- New Number: Choose a local, toll-free, or exclusive number for your business
- Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.
Configuration - don't worry, we do this for you!
Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.
Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.
Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).
Hardware Setup (Optional)
Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.
Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App
Testing & Go-Live
Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.
Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.
Management
Reports & KPIs
Track call activity,
response times and usage patterns with real-time dashboards.
Call
Routing & IVR
Ensure customer calls are routed correctly, regardless of where staff are working.
Team Messaging & Presence
See who’s available and communicate instantly across teams.
Business Calling Anywhere
Make and receive
business calls from any device while keeping your main number.
Voicemail
to Email
Access voicemail messages instantly from anywhere.
System
Integrations
Integrate with business tools and CRM systems to streamline workflows.
Powerful
Features for Remote & Hybrid Working
Real Stories, Real Success
The Pulse Cloud PBX system has helped improve our efficiency in handling calls and particularly helps callers reach their appropriate destination whether that be the Pro Shop, the office or the caterers. The call stats help us ensure that calls are being handled efficiently
Real Stories, Real Success
We required a reliable phone system with features to match our needs whether in the office or on the move. Pulse Telecom have exceeded our expectations
Real Stories, Real Success
One Cloud PBX covering both locations has helped keep our costs in check. The call statistics have been a great resource in identifying what marketing tools are giving us the best return on our advertising campaigns. Without the Pulse system this would be pure guesswork
Frequently Asked Questions
Can’t find the answer here? Check out our Help Center.
Pulse
Telecom is an Irish-owned provider of business communication solutions. We
specialise in providing reliable, cloud-based telephony, Hosted PBX, VoIP
systems, SIP trunks, and telecom hardware to Irish SMEs and enterprise teams.
Our headquarters are in Dublin.
● Address: Unit 24 Canal Walk, Park West Industrial Estate, Dublin 12, Ireland, D12N7X8
We pride ourselves on being the "Integrated Communication Partner" for modern Irish businesses. Key benefits include:
● Local Support: Dedicated, Ireland-based support teams.
● Reliability: 99.999% network availability.
● Cost Savings: Lower costs compared to traditional phone lines.
● Experience: Over 25 years serving Irish businesses.
VoIP
(Voice over Internet Protocol) allows your business to make and receive calls
over the internet rather than traditional copper landlines. It offers
crystal-clear audio quality, significantly lower costs, and greater flexibility
for remote working.
A
Hosted PBX (Private Branch Exchange) is a cloud-based phone system. Instead of
having expensive hardware installed in your office closet, the phone system is
hosted in the cloud. This allows you to manage calls, voicemail, and extensions
remotely and ensures your system is always up-to-date.
Yes.
Our solutions are designed for the modern workforce. We offer mobile and
desktop softphones, allowing your team to stay connected with full phone system
access from any device, anywhere in the world.
Unified
Communications integrates various communication tools—such as voice calling,
video conferencing, SMS, and instant messaging—into a single, seamless
platform, improving team collaboration and efficiency.
We
offer a "Shop Hardware" section where you can purchase fully
compatible phones and headsets. We stock leading brands like Yealink (e.g.,
Yealink T53W, CP965 Conference Phones) and various headsets. However, if you
have existing SIP-compatible hardware, we may be able to integrate it.
No. We
focus on a "Super Fast Setup, Zero Hassle" approach. If you purchase
hardware from us, it often comes pre-configured, allowing for quick cloud
activation so your team can get connected instantly.
Yes,
in most cases, you can port your existing numbers to our service so you don't
lose contact with your clients.
You can reach our Ireland-based support team via:
● Phone: +353 1 862 3300
● Email: support@pulse.ie
You can request a quote directly through our website by clicking the "Get a Quote" button or email us info@pulse.ie
You will need to provide details such as your company name, the number of endpoints (phones/softphones) required, and whether you have remote staff.