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VoIP Phone Systems for SMEs in Ireland

Affordable, flexible VoIP solutions designed for small and medium-sized businesses across Ireland.

Lower call costs • Cloud-based • Remote-ready • Scalable for growth

Compatible Phones

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What Is VoIP for SMEs?

VoIP (Voice over Internet Protocol) is a business phone solution that allows calls to be made and received over your internet connection instead of traditional landlines. For SMEs, VoIP provides a cost-effective and flexible way to manage business calls while accessing modern phone features previously only available to larger organisations.

A VoIP phone system replaces fixed lines with cloud-based calling, allowing your team to answer calls on IP desk phones, mobiles or desktop apps. This makes VoIP ideal for small businesses, growing teams and companies with remote or hybrid working arrangements.

Key points:

 Calls made over the internet instead of landlines

  Lower call costs for local, national and international calls

 Works with IP phones, mobiles and softphone apps

 Easy to scale as your business grows


Why SMEs Choose VoIP Phone Systems

VoIP gives small and medium-sized businesses access to powerful communication tools without the high costs or complexity of traditional phone systems.

 Lower monthly call costs compared to traditional phone lines

 No expensive infrastructure or PBX hardware required

 Flexible working take calls from office, home or on the move

 Professional call handling with IVR, extensions and voicemail

 Scalable solution that grows with your team

 Quick setup with minimal disruption to your business

For SMEs, VoIP delivers enterprise-level calling features in a simple, affordable package helping you stay connected, responsive and professional as your business evolves.

VoIP Features for Small & Medium Businesses


Multi-Device VoIP Calling

Make and receive calls on IP desk phones, mobiles or desktop apps using your business number.


Smart Call Handling

Use auto attendants, call transfer and ring groups to ensure calls reach the right person every time.


Extensions & Shared Directory

Assign extensions to staff members and departments for easy internal communication.


Built-In SME Tools

Voicemail to email, call forwarding, conferencing and call logs included as standard.


Call Queues & Ring Groups

Handle multiple incoming calls efficiently without sending customers straight to voicemail.


Business Hours & Call Rules

Control how calls are handled during office hours, evenings, weekends or holidays.


Remote & Hybrid Working Ready

Support remote staff and flexible working without changing your phone setup.


Secure & Reliable VoIP Platform

Business-grade reliability with secure, GDPR-compliant infrastructure for Irish businesses.

These VoIP features are designed specifically for SMEs. As your business grows, advanced capabilities such as call recording, reporting and integrations can be added without replacing your existing system.

How It Works Step-by-Step

Getting started with a cloud business phone system is quick and hassle-free. From choosing the right plan to going live, our team handles the setup and onboarding. So you can start making and receiving calls without disruption to your business.

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Preparation and Network Checks

Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.

Assess Hardware Needs: You decide if you will use a softphone (app on your current phone/laptop) or physical IP hardware (desk phones).

Choosing a Plan

Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.

Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.

The Signup

Create an Account: Simply provide your name, business email, and billing information.

Select or Port a Number:

  • New Number: Choose a local, toll-free, or exclusive number for your business
  • Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.

Configuration - don't worry, we do this for you!

Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.

Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.

Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).

Hardware Setup (Optional)

Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.

Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App

Testing & Go-Live

Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.

Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.

VoIP for Small Businesses & Start-ups

VoIP gives small businesses a professional phone presence from day one. With a main business number, IVR, extensions and voicemail, you can manage calls efficiently while keeping costs low. As your team grows, users and features can be added instantly.

VoIP for Customer Support Teams

VoIP systems support call queues, ring groups and reporting, making them ideal for customer service environments. Calls are distributed efficiently, helping reduce missed calls and improve response times.

VoIP for Retail & E-Commerce

Retailers benefit from VoIP by routing calls to sales, support or order enquiries while enabling staff to answer calls from different locations during peak periods.

VoIP for Clinics & Professional Services

Clear call routing ensures enquiries reach reception, appointments or billing efficiently while maintaining a professional caller experience.

VoIP for Remote & Multi-Location Businesses

VoIP allows distributed teams to operate under one phone system, sharing extensions and call handling rules across locations.

Frequently Asked Questions

Can’t find the answer here? Check out our Help Center.


Pulse Telecom is an Irish-owned provider of business communication solutions. We specialise in providing reliable, cloud-based telephony, Hosted PBX, VoIP systems, SIP trunks, and telecom hardware to Irish SMEs and enterprise teams.

Our headquarters are in Dublin.

●     Address: Unit 24 Canal Walk, Park West Industrial Estate, Dublin 12, Ireland, D12N7X8

We pride ourselves on being the "Integrated Communication Partner" for modern Irish businesses. Key benefits include:

●     Local Support: Dedicated, Ireland-based support teams.

●     Reliability: 99.999% network availability.

●     Cost Savings: Lower costs compared to traditional phone lines.

●     Experience: Over 25 years serving Irish businesses.

VoIP (Voice over Internet Protocol) allows your business to make and receive calls over the internet rather than traditional copper landlines. It offers crystal-clear audio quality, significantly lower costs, and greater flexibility for remote working.

A Hosted PBX (Private Branch Exchange) is a cloud-based phone system. Instead of having expensive hardware installed in your office closet, the phone system is hosted in the cloud. This allows you to manage calls, voicemail, and extensions remotely and ensures your system is always up-to-date.

Yes. Our solutions are designed for the modern workforce. We offer mobile and desktop softphones, allowing your team to stay connected with full phone system access from any device, anywhere in the world.

Unified Communications integrates various communication tools—such as voice calling, video conferencing, SMS, and instant messaging—into a single, seamless platform, improving team collaboration and efficiency.

We offer a "Shop Hardware" section where you can purchase fully compatible phones and headsets. We stock leading brands like Yealink (e.g., Yealink T53W, CP965 Conference Phones) and various headsets. However, if you have existing SIP-compatible hardware, we may be able to integrate it.

No. We focus on a "Super Fast Setup, Zero Hassle" approach. If you purchase hardware from us, it often comes pre-configured, allowing for quick cloud activation so your team can get connected instantly.

Yes, in most cases, you can port your existing numbers to our service so you don't lose contact with your clients.

You can reach our Ireland-based support team via:

​●     Phone: +353 1 862 3300

​●     Email: support@pulse.ie

You can request a quote directly through our website by clicking the "Get a Quote" button or email us info@pulse.ie

 You will need to provide details such as your company name, the number of endpoints (phones/softphones) required, and whether you have remote staff.

Ready to Upgrade Your Business Communication?

Talk to us today - we'll guide you through your best options


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