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Unified Communications & Contact Centre Solutions for Irish Businesses

Integrated voice, messaging and contact centre solutions that improve collaboration, customer experience and operational efficiency.

Voice • Messaging • Contact Centre • Omnichannel • Analytics • Irish support

Compatible Phones

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What Are Unified Communications & Contact Centre Solutions?

Unified Communications (UC) brings all your business communication tools into a single platform including voice calls, messaging, video, presence and file sharing. Instead of switching between systems, your team communicates through one connected solution that works across office, remote and hybrid environments.

A Contact Centre builds on Unified Communications by managing customer interactions at scale. It provides intelligent call routing, queues, omnichannel support and real-time visibility into customer conversations. Together, UC & Contact Centre solutions help businesses improve collaboration internally while delivering faster, more consistent customer service externally.

Key points:

 One platform for internal and external communication

 Voice, messaging and customer interactions connected

 Cloud-based and scalable

 Designed for remote, hybrid and on-site teams


Why Irish Businesses Choose Unified Communications & Contact Centre

Modern businesses need more than just a phone system they need connected communication and intelligent customer engagement.

 Improved internal collaboration with voice, messaging and presence in one place

 Better customer experience through faster response and structured call handling

 Support for remote & hybrid teams without loss of visibility or control

 Scalable platform suitable for growing teams and high call volumes

 Operational efficiency through automation and intelligent routing

 Secure & compliant infrastructure aligned with Irish and EU regulations

Unified Communications and Contact Centre solutions help businesses respond faster, collaborate better and deliver consistent service whether handling internal conversations or customer enquiries at scale.

Unified Communications & Contact Centre Features


Team Messaging & Presence

Instant messaging, status visibility and internal communication tools to keep teams connected in real time.


Unified Voice & Calling

Business calling integrated across desk phones, mobile apps and softphones with a consistent caller experience.


Intelligent Call Routing & Queues

Automatically route customer calls to the right team or agent based on availability, skill or rules.


Omnichannel Customer Support

Manage customer interactions across voice, email, live chat and messaging channels from one platform.


Real-Time Analytics & Reporting

Monitor call volumes, response times, queue performance and agent activity with live dashboards and reports.


CRM & Business Integrations

Integrate with CRM systems to provide agents with customer context and improve service efficiency.


Cloud-Based & Scalable Platform

Easily add users, channels and features as your business grows — without infrastructure changes.


Secure & GDPR-Compliant Solution

Enterprise-grade security with data protection aligned to Irish and EU compliance requirements.

These core features form the foundation of Pulse’s Unified Communications and Contact Centre solutions. Advanced capabilities, integrations and workflows can be added as your organisation’s communication and customer service needs evolve.

How It Works Step-by-Step

Getting started with a cloud business phone system is quick and hassle-free. From choosing the right plan to going live, our team handles the setup and onboarding. So you can start making and receiving calls without disruption to your business.

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Preparation and Network Checks

Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.

Assess Hardware Needs: You decide if you will use a softphone (app on your current phone/laptop) or physical IP hardware (desk phones).

Choosing a Plan

Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.

Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.

The Signup

Create an Account: Simply provide your name, business email, and billing information.

Select or Port a Number:

  • New Number: Choose a local, toll-free, or exclusive number for your business
  • Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.

Configuration - don't worry, we do this for you!

Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.

Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.

Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).

Hardware Setup (Optional)

Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.

Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App

Testing & Go-Live

Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.

Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.

Unified Communications for Growing Businesses

For growing businesses, Unified Communications improves collaboration while laying the groundwork for structured customer engagement. Teams communicate more efficiently while maintaining a professional, consistent customer presence.

Contact Centre Solutions for Support Teams

Designed for high-volume customer environments, our Contact Centre solutions provide queues, routing, analytics and omnichannel engagement helping reduce wait times and improve satisfaction.

UC & Contact Centre for Clinics & Professional Services

Clear call routing, structured queues and reliable communication ensure patient and client enquiries are handled professionally and efficiently.

Customer Engagement for Hospitality & Retail

Handle reservations, enquiries and customer support across multiple channels while maintaining consistent service during peak periods.

Unified Communications for Multi-Site Businesses

Connect teams across locations under one unified platform with centralised control and shared visibility.

Frequently Asked Questions

Can’t find the answer here? Check out our Help Center.


Pulse Telecom is an Irish-owned provider of business communication solutions. We specialise in providing reliable, cloud-based telephony, Hosted PBX, VoIP systems, SIP trunks, and telecom hardware to Irish SMEs and enterprise teams.

Our headquarters are in Dublin.

●     Address: Unit 24 Canal Walk, Park West Industrial Estate, Dublin 12, Ireland, D12N7X8

We pride ourselves on being the "Integrated Communication Partner" for modern Irish businesses. Key benefits include:

●     Local Support: Dedicated, Ireland-based support teams.

●     Reliability: 99.999% network availability.

●     Cost Savings: Lower costs compared to traditional phone lines.

●     Experience: Over 25 years serving Irish businesses.

VoIP (Voice over Internet Protocol) allows your business to make and receive calls over the internet rather than traditional copper landlines. It offers crystal-clear audio quality, significantly lower costs, and greater flexibility for remote working.

A Hosted PBX (Private Branch Exchange) is a cloud-based phone system. Instead of having expensive hardware installed in your office closet, the phone system is hosted in the cloud. This allows you to manage calls, voicemail, and extensions remotely and ensures your system is always up-to-date.

Yes. Our solutions are designed for the modern workforce. We offer mobile and desktop softphones, allowing your team to stay connected with full phone system access from any device, anywhere in the world.

Unified Communications integrates various communication tools—such as voice calling, video conferencing, SMS, and instant messaging—into a single, seamless platform, improving team collaboration and efficiency.

We offer a "Shop Hardware" section where you can purchase fully compatible phones and headsets. We stock leading brands like Yealink (e.g., Yealink T53W, CP965 Conference Phones) and various headsets. However, if you have existing SIP-compatible hardware, we may be able to integrate it.

No. We focus on a "Super Fast Setup, Zero Hassle" approach. If you purchase hardware from us, it often comes pre-configured, allowing for quick cloud activation so your team can get connected instantly.

Yes, in most cases, you can port your existing numbers to our service so you don't lose contact with your clients.

You can reach our Ireland-based support team via:

​●     Phone: +353 1 862 3300

​●     Email: support@pulse.ie

You can request a quote directly through our website by clicking the "Get a Quote" button or email us info@pulse.ie

 You will need to provide details such as your company name, the number of endpoints (phones/softphones) required, and whether you have remote staff.

Ready to Upgrade Your Business Communication?

Talk to us today - we'll guide you through your best options


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