Company Overview
The Human Touch in Cloud Telecommunications
Welcome to Pulse Telecom, where innovation meets genuine human connection. As a leading Cloud Telecommunications provider, we are dedicated to delivering seamless, reliable, and people-focused communication solutions for businesses across Ireland and beyond. Our commitment to excellence is underpinned by a belief that every interaction matters, and that technology should always enhance - never replace - the personal touch.
Our
Ethos
At
the heart of Pulse Telecom lies a simple yet powerful ethos: to put people
first. We believe that the true measure of a telecommunications provider is not
just in the technology it offers, but in the quality of relationships it
builds.
Our values are centred around trust, transparency, and a steadfast commitment to ensuring our customers feel supported, heard, and appreciated at every stage of their journey with us.
Core Values
Building relationships on honesty
Every interaction matters
Always here when you need us
Technology that enhances connection
This human-first philosophy drives everything we do, from the way we design our solutions to how we interact with our clients and partners. We understand that behind every call, message, or video meeting is a real person or business relying on us to stay connected, productive, and competitive.
Mission & Vision
Our Vision
Looking to the future, our vision is to set the benchmark for what it means to be a customer-centric telecoms partner. We aspire to lead the industry not only through technical prowess, but by championing a culture where clients are genuinely valued, and their needs are met with empathy, speed, and expertise.
Our Mission
Our mission is to empower organisations with cloud-based communication tools that are robust, scalable, and above all - human-centric. We strive to bridge the gap between cutting-edge innovation and authentic service, ensuring that our clients never have to choose between advanced technology and personalised support.
The
Human Touch
What truly sets Pulse Telecom apart is our unwavering focus on the human side of customer support. In a world increasingly dominated by automated systems and impersonal service, we take pride in offering direct, immediate access to our dedicated support team.
Our
customers can always speak to a real person - never a chatbot or endless menu -
when they need assistance.
Whether you’re facing a technical issue, have a question about your service, or require urgent assistance, one of our experienced team members will answer your call and work closely with you to resolve your query promptly, often in real time over the phone.
Our
approach ensures that you’re never left waiting or feeling unheard; instead,
you are supported by professionals who genuinely care about your experience and
success.
Our Support Promise
We believe that this personal, responsive
service is not just a feature - it’s a promise that defines who we are and how
we do business.
Why Choose Pulse Telecom
Market Leader
Renowned for reliability and innovation across Ireland.
Trusted by Many
From SMEs to large enterprises depend on our solutions.
Personal Approach
Tailored services that make you feel valued.
Choosing Pulse Telecom means partnering with a market leader renowned for reliability, innovation, and a distinctly personal approach to service. Our advanced cloud telecommunications solutions are trusted by a diverse range of businesses and organisations, from SMEs to large enterprises, who depend on us to keep their teams connected and their communications secure.
But more than just our technology, it’s our
people and our ethos that set us apart. We understand that every client is
unique, and we work tirelessly to tailor our services to your specific needs,
ensuring that you always feel appreciated and supported. Our transparent
processes, rapid response times, and genuine care for our customers have earned
us a reputation as the telecoms partner of choice for those who value both
performance and personal attention.