Multi-Site Cloud Telephony Solutions
One cloud phone platform connecting multiple office locations & remote teams. Seamless communication across all your business sites.
What Is a Cloud Telephony Solution?
Cloud telephony is a modern phone system that runs over the internet instead of traditional phone lines. It uses VoIP technology to make and receive calls online, removing the need for on-site PBX hardware. This makes communication flexible, cost-effective and easier to manage.
It also allows employees to call from anywhere
using the same business number whether they are in the office or remote. With simple
setup, automatic updates, and easy scaling across locations, cloud telephony is a
smarter upgrade for growing businesses.
Why Choose Multi-Site Cloud Telephony?
Multi-location businesses often struggle with disconnected phone systems that work differently in every office. Managing separate phone lines, hardware and service providers increases cost and complexity. It also becomes difficult to maintain consistent call quality and support levels across all sites, affecting both internal communication and customer experience.
A multi-site cloud telephony solution removes these issues by bringing every location onto one unified cloud platform. With a single central dashboard, you can manage numbers, users and call settings for all offices from anywhere. This ensures consistent call quality, smoother communication between teams, and a scalable setup that grows easily as you add new sites.
Benefits of Cloud Telephony
for Multiple Sites
Unified Communication
Connect all locations under one phone system with seamless call routing between sites.
Easy Scaling
Add new locations or users instantly without hardware installations or complex setup.
Central Admin Portal
Manage all sites, users, and settings from a single cloud-based dashboard.
Local Numbers for Each Site
Provide local presence in multiple markets with dedicated numbers per location.
Enterprise Call Quality
Crystal-clear HD voice quality with 99.9% uptime guarantee across all locations.
Cost Reduction
Eliminate expensive hardware and reduce telecom costs by up to 60% with cloud telephony.
One Unified Phone System Across All Your
Business Locations
Connect every office, branch and remote team under one streamlined cloud phone system. Instead of running separate phone networks for each site, all users share the same platform with extensions, numbers, call routing, voicemail and support services. This creates a standard communication experience everywhere, making internal transfers faster, reducing administrative work and removing technical inconsistencies between locations. With everything controlled from a central dashboard, you gain full visibility and control across the entire business, while employees enjoy reliable, high quality calling from any device and any location.
How It Works Step-by-Step
Get your multi-site cloud telephony system running in four simple steps, connecting every location to one unified cloud platform with a smooth setup process.
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Preparation and Network Checks
Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.
Choosing a Plan
Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.
Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.
The Signup
Create an Account: Simply provide your name, business email, and billing information.
Select or Port a Number:
- New Number: Choose a local, toll-free, or exclusive number for your business
- Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.
Configuration - don't worry, we do this for you!
Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.
Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.
Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).
Hardware Setup (Optional)
Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.
Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App
Testing & Go-Live
Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.
Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.
1
2
3
4
5
6
Preparation and Network Checks
Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.
Choosing a Plan
Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.
Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.
The Signup
Create an Account: Simply provide your name, business email, and billing information.
Select or Port a Number:
- New Number: Choose a local, toll-free, or exclusive number for your business
- Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.
Configuration - don't worry, we do this for you!
Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.
Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.
Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).
Hardware Setup (Optional)
Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.
Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App
Testing & Go-Live
Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.
Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.
Call Recording
Record calls automatically for training, compliance, and quality assurance purposes.
Voicemail to Email
Receive voicemail messages directly in your inbox with audio file attachments.
CRM & Teams Integration
Seamlessly integrate with Salesforce, HubSpot, Microsoft Teams, and other business tools.
Auto Attendant & IVR
Professional automated greeting and call routing
to direct callers to the right department or location.
Analytics Dashboard
Real-time reporting on call volumes, wait times, and performance across all sites.
Multi-Site Routing
Intelligent call routing between locations based on time zones, availability, or custom rules.
Powerful Features for Multi-Site
Communication
Real Stories, Real Success
The Pulse Cloud PBX system has helped improve our efficiency in handling calls and particularly helps callers reach their appropriate destination whether that be the Pro Shop, the office or the caterers. The call stats help us ensure that calls are being handled efficiently
Real Stories, Real Success
We required a reliable phone system with features to match our needs whether in the office or on the move. Pulse Telecom have exceeded our expectations
Real Stories, Real Success
One Cloud PBX covering both locations has helped keep our costs in check. The call statistics have been a great resource in identifying what marketing tools are giving us the best return on our advertising campaigns. Without the Pulse system this would be pure guesswork
Frequently Asked Questions
Can’t find the answer here? Check out our Help Center.
Pulse
Telecom is an Irish-owned provider of business communication solutions. We
specialise in providing reliable, cloud-based telephony, Hosted PBX, VoIP
systems, SIP trunks, and telecom hardware to Irish SMEs and enterprise teams.
Our headquarters are in Dublin.
● Address: Unit 24 Canal Walk, Park West Industrial Estate, Dublin 12, Ireland, D12N7X8
We pride ourselves on being the "Integrated Communication Partner" for modern Irish businesses. Key benefits include:
● Local Support: Dedicated, Ireland-based support teams.
● Reliability: 99.999% network availability.
● Cost Savings: Lower costs compared to traditional phone lines.
● Experience: Over 25 years serving Irish businesses.
VoIP
(Voice over Internet Protocol) allows your business to make and receive calls
over the internet rather than traditional copper landlines. It offers
crystal-clear audio quality, significantly lower costs, and greater flexibility
for remote working.
A
Hosted PBX (Private Branch Exchange) is a cloud-based phone system. Instead of
having expensive hardware installed in your office closet, the phone system is
hosted in the cloud. This allows you to manage calls, voicemail, and extensions
remotely and ensures your system is always up-to-date.
Yes.
Our solutions are designed for the modern workforce. We offer mobile and
desktop softphones, allowing your team to stay connected with full phone system
access from any device, anywhere in the world.
Unified
Communications integrates various communication tools—such as voice calling,
video conferencing, SMS, and instant messaging—into a single, seamless
platform, improving team collaboration and efficiency.
We
offer a "Shop Hardware" section where you can purchase fully
compatible phones and headsets. We stock leading brands like Yealink (e.g.,
Yealink T53W, CP965 Conference Phones) and various headsets. However, if you
have existing SIP-compatible hardware, we may be able to integrate it.
No. We
focus on a "Super Fast Setup, Zero Hassle" approach. If you purchase
hardware from us, it often comes pre-configured, allowing for quick cloud
activation so your team can get connected instantly.
Yes,
in most cases, you can port your existing numbers to our service so you don't
lose contact with your clients.
You can reach our Ireland-based support team via:
● Phone: +353 1 862 3300
● Email: support@pulse.ie
You can request a quote directly through our website by clicking the "Get a Quote" button or email us info@pulse.ie
You will need to provide details such as your company name, the number of endpoints (phones/softphones) required, and whether you have remote staff.