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Hosted PBX & Cloud PBX Solutions for Irish Businesses

Flexible, cloud-based phone systems designed for modern offices, remote teams and multi-site organisations across Ireland.

No on-site PBX • Scalable users • Secure & GDPR-compliant • Irish support

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Hosted PBX & Cloud PBX Solutions for Irish Businesses

What Is a Hosted PBX / Cloud PBX?

A hosted PBX is a business phone system that manages calls, extensions, routing and other telephony features through a secure cloud platform instead of a physical PBX system installed in your office.

A hosted phone system gives businesses the functionality of a traditional PBX without the need to maintain bulky on-site equipment. Your phone system can support professional features such as auto attendants, IVR menus, extensions, call queues, ring groups, voicemail and call reporting, while employees can stay connected through IP phones, mobiles and desktop applications.

Hosted PBX also known as Cloud PBX or virtual PBX because the core phone system operates virtually through the cloud rather than relying on a dedicated physical PBX appliance at your premises. For Irish businesses, a hosted telephone system can provide the flexibility needed for hybrid working, growing teams and multiple locations while keeping business communications under one centrally managed system.

Key benefits of a hosted phone system:

 No on-site PBX hardware required.

 Runs securely over your internet connection.

 Works with desk phones, mobiles and softphones.

 Easy to scale users and features as you grow.

 Professional call routing for customers & internal teams.

 Support for remote, hybrid and multi-site working.


Why Irish Businesses Choose Hosted & Cloud PBX

Traditional PBX systems can become difficult to maintain as businesses add employees, locations and changing communication requirements. A hosted PBX moves the core phone system into the cloud, giving your business a more flexible way to manage everyday calling.

With a Cloud PBX Ireland businesses can use the same business phone system across office locations, remote employees and different departments without relying on separate on-site systems. Here are some benefits of hosted PBX solution to Ireland businesses:

 Lower total cost compared to maintaining on-premise PBX hardware

  Scalable by design add or remove users instantly

 Remote & hybrid ready with calls answered anywhere

 Business continuity built-in no single point of failure on-site

 Professional call handling with IVR, queues and routing

 Future-proof platform with ongoing updates and improvements

Whether you are opening another office, hiring remote employees or dealing with increased call volumes, your PBX phone system can adapt without requiring a complete replacement.
Business pbx system|Pulse Telecopm ireland

Hosted PBX Features & Capabilities


Smart Call Handling & IVR

Route calls using auto attendants, menus and ring groups so callers always reach the right team or department.


Cloud-Based Call Management

All call routing, extensions and features are managed securely in the cloud, eliminating the need for on-site PBX equipment.


Multi-Device Calling

Make and receive business calls on IP phones, mobiles or desktop apps using the same business number.


Extensions & Shared Directory

Company-wide extensions and shared phonebook enable faster internal communication across teams and locations.


Call Queues & Ring Groups

Manage high call volumes efficiently by placing callers in queues or distributing calls across available users.


Business Hours & Call Routing

Automatically control how calls are handled during office hours, after hours, weekends and holidays.


Multi-Site & Remote Support

Run one PBX system across multiple offices or remote teams with centralised control and consistent branding.


Secure & GDPR-Compliant Platform

Enterprise-grade security with data handling compliant with Irish and EU regulations.

These are the core features included with Pulse Hosted PBX solutions. Advanced capabilities such as call recording, deeper analytics, integrations and custom call flows can be added at any time ensuring your phone system continues to meet your operational needs as your business evolves.

How It Works Step-by-Step

Moving to a hosted telephone system does not need to be complicated. Pulse manages the setup and onboarding process so your business can move to a hosted cloud PBX phone system with minimal disruption.

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Preparation and Network Checks

Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.

Assess Hardware Needs: You decide if you will use a softphone (app on your current phone/laptop) or physical IP hardware (desk phones).

Choosing a Plan

Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.

Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.

The Signup

Create an Account: Simply provide your name, business email, and billing information.

Select or Port a Number:

  • New Number: Choose a local, toll-free, or exclusive number for your business
  • Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.

Configuration - don't worry, we do this for you!

Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.

Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.

Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).

Hardware Setup (Optional)

Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.

Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App

Testing & Go-Live

Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.

Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.

Hosted PBX for Small Businesses & SMEs

A hosted phone system gives small businesses access to professional PBX features without the complexity of maintaining a traditional office PBX system. Start with a main business number, extensions, voicemail and professional call routing, then add users and features as your business grows. For growing SMEs, this approach makes it easier to expand your phone system without replacing on-site hardware.

Hosted PBX for Customer Support Teams

Customer support and call centre teams need structured call handling, visibility and efficient routing during busy periods. A hosted PBX can distribute incoming calls through queues and ring groups while reporting and call data help managers understand call volumes and identify opportunities to improve response times. The result is a more organised customer communication process with fewer missed calls and better control over incoming enquiries.

Hosted PBX for Hospitality & Venues

Hospitality businesses often manage calls for reception, reservations and different departments throughout the day. A hosted telephone system can provide department-based menus, business-hours routing, after-hours call handling and mobile forwarding so customer enquiries are directed efficiently. A centralised PBX system also makes it easier for staff to maintain a consistent customer communication experience.

Hosted PBX for Clinics & Professional Services

Clinics and professional service businesses need clear call routing so customers can quickly reach reception, appointments, billing or the appropriate team. A hosted phone system provides structured call flows while helping staff manage incoming calls across the working day. With centralised call handling, your business can create a more professional and consistent caller experience.

Hosted PBX for Multi-Site Organisations

A Cloud PBX allows multiple offices and locations to operate through one unified phone system. Calls can be routed by location, department or user while employees across sites can use shared extensions and centralised call-handling rules. This approach is particularly useful for organisations with several offices, remote employees or distributed teams. A unified PBX system helps maintain a consistent business presence while simplifying how calls are managed across multiple locations.

Real Stories, Real Success


Rating
Google review

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Rating

The team at Pulse Telecom are so nice to deal with, professional and efficient. We have an ongoing need for interacting with them for our clients and they are very helpful. I would highly recommend the Pulse Telecom Voip service for reliability, customer support and value. Looking forward to working with Anthony, Philip and the team going forward.

Eamonn John Flynn
Eamonn John Flynn
Eamonn Flynn of TaxAssist Accountants

Rating

Switching to Pulse Telecom was a game-changer for our office operations. We were struggling with dropped calls and lagging hardware, but their team stepped in and streamlined our entire communication stack. The transition was seamless, the call quality is crystal clear, and their support team actually answers the phone when you need them. It’s rare to find a provider that balances cutting-edge tech with such a human touch.

Martin Jenkinson
Martin Jenkinson
Customer

Rating

We are using Pulse Telecom for our office phone system needs and I would highly recommend their services. We have a number of remote working staff in different departments and everything ties in seamlessly.

Colm Murphy
Colm Murphy
Customer

Rating

Anthony and his Pulse Telecom team are responsive and make it very easy to understand how they work, they have good technical backup and are always offering new and innovative ways to make our business work better, i would have no problem recommending them to any business looking to improve their communications system.

Stephen Finlan
Stephen Finlan
Customer

Rating

My company, Robertson Estates, Donabate,  has been dealing with Pulse Telecom for the handling of our phone system for many years. In that time I found them easy to deal with and there service is second to none while also offering great value for money.

Doug Robertson
Doug Robertson
Owner of Robertson Estates

Rating

Really great experience dealing with Pulse Telecom. Excellent service, good value for money, and super friendly customer support. Really appreciate all the help!

Ideal House
Ideal House
Customer

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Frequently Asked Questions

Can’t find the answer here? Check out our Help Center.


A PBX (Private Branch Exchange) phone system is the engine behind your business calls. It connects your team's phones together internally and manages how incoming and outgoing calls are handled. Done things like routing calls to the right department, managing hold queues, and setting up voicemail. With Pulse, your PBX lives in the cloud, so there's no bulky equipment on-site and no maintenance headaches.
A hosted phone system (also called a hosted PBX or cloud PBX) means your business phone system runs on secure servers in the cloud. Pulse manages everything remotely such as call routing, extensions, voicemail, and features. Your team just plugs in an IP desk phone, opens a mobile app, or uses a softphone on their laptop, and they're live. No on-site hardware to maintain.
A traditional PBX system is a physical box that is expensive to install, costly to maintain, and difficult to scale. A Cloud PBX does exactly the same job but runs entirely over the internet. Pulse telecom hosts and manages everything on your behalf. You get all the enterprise features (IVR menus, call queues, call recording, extensions) without the upfront hardware investment or ongoing maintenance. If your internet goes down, calls can automatically divert to mobiles, so there's no single point of failure.
Yes. Pulse is an Irish-owned company headquartered in Dublin, and our hosted and cloud PBX service is available to businesses throughout Ireland. Whether you're based in Dublin, Cork, Galway, or anywhere in between, our team can set you up and provide ongoing local support. We also support multi-site businesses running under one unified phone system across different locations.
There's no minimum. Our cloud PBX works for a one-person operation just as well as a 200-seat contact centre. Pricing is per user, so you only pay for what you need. As your team grows, adding extensions takes minutes. No hardware upgrades needed. Whether you have 2 users today and plan to hire 20 more next year, the system scales with you at no extra complexity.
Absolutely, it's one of the biggest reasons Irish businesses move to cloud PBX. Your team can make and receive business calls from anywhere using the Pulse mobile app, a desktop softphone, or a physical IP desk phone at home. They'll appear under your main business number and have access to all the same features.
Most businesses are live within a day or two of signing up. Pulse handles the full configuration, so you don't need to be technical. If you order hardware from us, phones come pre-configured and are ready to plug in. If you're porting your existing number, that usually takes 1-3 business days, and we keep calls diverting to your team in the meantime so there's no interruption.
Yes. We can port your existing number to the Pulse hosted PBX platform, so your clients always reach you on the same number they know. Number porting typically takes 1-3 business days. During that window, we set up a call divert from your old number so your business keeps running without any missed calls.
Not necessarily. If you already have SIP-compatible IP phones, we can check whether they'll work with the Pulse platform. If you need new hardware, we stock a full range of Yealink desk phones, DECT handsets, WiFi phones, conference phones, and headsets. You can also use softphone apps on your existing laptops and mobiles.
Our hosted PBX includes auto attendants (IVR), call queues, ring groups, extensions, shared company directory, voicemail-to-email, business hours routing, after-hours call handling, and multi-device calling across desk phones, mobiles, and softphones. Advanced features like call recording, detailed analytics, CRM integrations, and custom call flows can be added at any time. You're never locked into a fixed feature set.
Because Pulse is a cloud-based PBX system, calls aren't dependent on a single piece of office hardware. If your internet connection has an issue, calls can be automatically diverted to mobile numbers or other backup destinations you define in advance. There's no single point of failure on-site, which is one of the key advantages a hosted PBX has.
Yes. The Pulse platform is built to meet Irish and EU data protection requirements, including GDPR. Call data and recordings are handled securely, and our platform uses enterprise-grade security standards. We understand the compliance obligations our customers face and build our infrastructure accordingly.
Pulse offers tiered monthly subscriptions priced per user, so you only pay for active seats. There's no large upfront capital outlay for hardware or licences. The exact price depends on the number of users and the features you need. The best way to get an accurate figure is to request a quote, and we'll put together a plan tailored to your business.
Pulse has a dedicated Ireland-based support team available by phone (+353 1 862 3300) and email (support@pulse.ie), as well as a help centre for self-service. You're dealing with a local team who understand the Irish market. We've been serving Irish businesses for over 25 years, and ongoing support is part of what we do.

Ready to Upgrade Your Business Communication? ​

Move to a hosted phone system that gives your team professional call handling, flexible device options and a scalable cloud PBX platform. Whether you need a phone system for an SME, remote team, customer support operation, professional service or multiple locations, Pulse Telecom can help you choose a solution that fits your business.


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