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Hosted PBX & Cloud PBX Solutions for Irish Businesses

Flexible, cloud-based phone systems designed for modern offices, remote teams and multi-site organisations across Ireland.

No on-site PBX • Scalable users • Secure & GDPR-compliant • Irish support

Compatible Phones

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What Is a Hosted PBX / Cloud PBX?

A Hosted PBX, also known as a Cloud PBX, is a business phone system where all call management and routing is handled securely in the cloud rather than on physical hardware in your office. Instead of maintaining an on-site PBX system, your business connects to a professionally managed cloud platform over the internet.

This approach gives you access to enterprise-grade phone features such as auto attendants, extensions, call queues and reporting without the cost, complexity or maintenance of traditional PBX equipment. Calls can be answered on IP desk phones, mobiles or desktop apps, making Hosted PBX ideal for hybrid, remote and growing businesses.

Key points:

 No on-site PBX hardware required

 Runs securely over your internet connection

 Works with desk phones, mobiles and softphones

 Easy to scale users and features as you grow


Why Irish Businesses Choose Hosted & Cloud PBX

Hosted PBX solutions remove the limitations of traditional phone systems while giving businesses greater flexibility, reliability and control.

 Lower total cost compared to maintaining on-premise PBX hardware

  Scalable by design add or remove users instantly

 Remote & hybrid ready with calls answered anywhere

 Business continuity built-in no single point of failure on-site

 Professional call handling with IVR, queues and routing

 Future-proof platform with ongoing updates and improvements

With a Hosted PBX, your phone system grows with your business. Whether you’re opening a new location, hiring remote staff or increasing call volumes, your system adapts without costly upgrades or disruption.

Hosted PBX Features & Capabilities


Smart Call Handling & IVR

Route calls using auto attendants, menus and ring groups so callers always reach the right team or department.


Cloud-Based Call Management

All call routing, extensions and features are managed securely in the cloud, eliminating the need for on-site PBX equipment.


Multi-Device Calling

Make and receive business calls on IP phones, mobiles or desktop apps using the same business number.


Extensions & Shared Directory

Company-wide extensions and shared phonebook enable faster internal communication across teams and locations.


Call Queues & Ring Groups

Manage high call volumes efficiently by placing callers in queues or distributing calls across available users.


Business Hours & Call Routing

Automatically control how calls are handled during office hours, after hours, weekends and holidays.


Multi-Site & Remote Support

Run one PBX system across multiple offices or remote teams with centralised control and consistent branding.


Secure & GDPR-Compliant Platform

Enterprise-grade security with data handling compliant with Irish and EU regulations.

These are the core features included with Pulse Hosted PBX solutions. Advanced capabilities such as call recording, deeper analytics, integrations and custom call flows can be added at any time ensuring your phone system continues to meet your operational needs as your business evolves.

How It Works Step-by-Step

Getting started with a cloud business phone system is quick and hassle-free. From choosing the right plan to going live, our team handles the setup and onboarding. So you can start making and receiving calls without disruption to your business.

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Preparation and Network Checks

Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.

Assess Hardware Needs: You decide if you will use a softphone (app on your current phone/laptop) or physical IP hardware (desk phones).

Choosing a Plan

Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.

Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.

The Signup

Create an Account: Simply provide your name, business email, and billing information.

Select or Port a Number:

  • New Number: Choose a local, toll-free, or exclusive number for your business
  • Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.

Configuration - don't worry, we do this for you!

Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.

Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.

Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).

Hardware Setup (Optional)

Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.

Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App

Testing & Go-Live

Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.

Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.

Hosted PBX for Small Businesses & SMEs

Hosted PBX gives small businesses access to professional phone features without the cost or complexity of traditional PBX systems. A main business number, IVR, extensions and voicemail help you look established while ensuring calls are answered or routed correctly.

As your team grows, users and features can be added instantly without replacing hardware making Cloud PBX ideal for scaling businesses.

Hosted PBX for Customer Support Teams

Call centre environments benefit from structured call handling, queues and reporting. Hosted PBX allows calls to be distributed intelligently across agents, while call data helps managers monitor performance and improve response times.

This results in fewer missed calls, reduced abandonment rates and a better customer experience.

Hosted PBX for Hospitality & Venues

Hospitality businesses rely on flexible routing for front desk, reservations and manage. Hosted PBX enables department-based menus, after-hours routing and mobile forwarding so enquiries are handled efficiently at all times.

Hosted PBX for Clinics & Professional Services

Clear call routing is essential for clinics and professional services. Hosted PBX allows calls to be routed to reception, appointments or billing while maintaining a calm and professional caller experience.

Hosted PBX for Multi-Site Organisations

With Cloud PBX, multiple locations can operate under one unified phone system. Calls can be routed by location or department while maintaining a consistent business presence across Ireland.

Frequently Asked Questions

Can’t find the answer here? Check out our Help Center.


Pulse Telecom is an Irish-owned provider of business communication solutions. We specialise in providing reliable, cloud-based telephony, Hosted PBX, VoIP systems, SIP trunks, and telecom hardware to Irish SMEs and enterprise teams.

Our headquarters are in Dublin.

●     Address: Unit 24 Canal Walk, Park West Industrial Estate, Dublin 12, Ireland, D12N7X8

We pride ourselves on being the "Integrated Communication Partner" for modern Irish businesses. Key benefits include:

●     Local Support: Dedicated, Ireland-based support teams.

●     Reliability: 99.999% network availability.

●     Cost Savings: Lower costs compared to traditional phone lines.

●     Experience: Over 25 years serving Irish businesses.

VoIP (Voice over Internet Protocol) allows your business to make and receive calls over the internet rather than traditional copper landlines. It offers crystal-clear audio quality, significantly lower costs, and greater flexibility for remote working.

A Hosted PBX (Private Branch Exchange) is a cloud-based phone system. Instead of having expensive hardware installed in your office closet, the phone system is hosted in the cloud. This allows you to manage calls, voicemail, and extensions remotely and ensures your system is always up-to-date.

Yes. Our solutions are designed for the modern workforce. We offer mobile and desktop softphones, allowing your team to stay connected with full phone system access from any device, anywhere in the world.

Unified Communications integrates various communication tools—such as voice calling, video conferencing, SMS, and instant messaging—into a single, seamless platform, improving team collaboration and efficiency.

We offer a "Shop Hardware" section where you can purchase fully compatible phones and headsets. We stock leading brands like Yealink (e.g., Yealink T53W, CP965 Conference Phones) and various headsets. However, if you have existing SIP-compatible hardware, we may be able to integrate it.

No. We focus on a "Super Fast Setup, Zero Hassle" approach. If you purchase hardware from us, it often comes pre-configured, allowing for quick cloud activation so your team can get connected instantly.

Yes, in most cases, you can port your existing numbers to our service so you don't lose contact with your clients.

You can reach our Ireland-based support team via:

​●     Phone: +353 1 862 3300

​●     Email: support@pulse.ie

You can request a quote directly through our website by clicking the "Get a Quote" button or email us info@pulse.ie

 You will need to provide details such as your company name, the number of endpoints (phones/softphones) required, and whether you have remote staff.

Ready to Upgrade Your Business Communication?

Talk to us today - we'll guide you through your best options


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