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Business Phone Systems for Irish Businesses

Cloud & VoIP phone systems for offices, remote teams, and multi-site organisations across Ireland.

Fast setup • Keep your number • IP phones & handsets supplied • Local support

Compatible Phones

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What is a Business Phone System?

A business phone system is a professional calling setup that lets your team handle customer calls with the right greeting, routing and reporting. Instead of one basic landline, you get extensions, departments, call queues, voicemail, transfers, and an auto attendant (IVR) so customers reach the right person quickly.

Modern business phone systems in Ireland are typically Cloud PBX / Hosted PBX or VoIP phone systems, which run over your internet connection rather than legacy phone lines. That means you can take calls on IP desk phones, mobiles, or desktop apps ideal for hybrid working and growing teams.

Why Irish Businesses Choose Cloud & VoIP Phone Systems

Cloud-based phone systems reduce cost, improve flexibility, and make your business look more professional from day one.

 Lower monthly costs than traditional landlines and on-premise PBX maintenance

 Remote & hybrid ready answer calls anywhere using your business number

 Faster setup with minimal disruption (ideal for office moves and new sites)

 Scales easily add users, numbers, and features as your team grows

 Better customer experience with IVR, ring groups and call queues

 Insights & control with call logs and reporting for performance tracking

Features & Capabilities
A modern cloud phone system combines professional call handling, flexibility, and security designed to support growing Irish businesses without complex hardware.


Multi-Device Calling

Make and receive business calls on IP desk phones, mobiles, or desktop apps using the same business number.


Smart Call Handling

Route every call correctly using Auto Attendant (IVR), call transfer, hold, and ring groups ensuring no customer call is missed.


Shared Phonebook

Access company contacts and extensions across all users and devices for faster internal communication.


Built-In Business Tools

Voicemail to email, call conferencing, call forwarding, business hours and call logs included as standard.


Call Queues & Ring Groups

Handle high call volumes efficiently by distributing calls across teams or departments in the correct order.


Business Hours & After-Hours Routing

Automatically route calls differently during open hours, evenings, weekends or holidays for a professional caller experience.


Multi-Site & Remote Support

Run one phone system across multiple offices or remote teams while maintaining a single, consistent business presence.


Call Visibility & Control

View call activity, missed calls and usage history to improve customer response and operational efficiency.

These are just the core capabilities included with Pulse business phone systems. Additional features such as call recording, advanced reporting, integrations, custom call flows and scalability options can be added as your business grows ensuring your phone system continues to meet your needs without costly upgrades or replacements.

How It Works Step-by-Step

Getting started with a cloud business phone system is quick and hassle-free. From choosing the right plan to going live, our team handles the setup and onboarding. So you can start making and receiving calls without disruption to your business.

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Preparation and Network Checks

Verify Internet Speed: Use a tool like Speedtest.net to ensure you have at least 100 Kbps of upload and download bandwidth per concurrent call.

Assess Hardware Needs: You decide if you will use a softphone (app on your current phone/laptop) or physical IP hardware (desk phones).

Choosing a Plan

Compare Features: decide what features are important to you like; call summaries, auto-attendants, and mobile app integration.

Select a Plan: we can offer tiered monthly subscriptions with per-user pricing or an all you can eat package.

The Signup

Create an Account: Simply provide your name, business email, and billing information.

Select or Port a Number:

  • New Number: Choose a local, toll-free, or exclusive number for your business
  • Porting: If keeping your old number, we can move it from your old provider so you can have it on the new system. Note that porting typically takes between 1 and 3 business days. In the meantime we can maintain full operations via a number divert for business continuity.

Configuration - don't worry, we do this for you!

Download Software: Install our Softphone apps on your desktop or mobile device. Sign in using your new credentials.

Set Up User Profiles: Add team members by entering their emails and assigning specific extensions and permissions.

Configure Call Flows: Set up how calls are routed (e.g., ringing multiple phones simultaneously or directing to an after-hours voicemail).

Hardware Setup (Optional)

Supply & Install: For physical desk phones, connect an Ethernet cable from your router to the phone's LAN port.

Wireless Headsets: pick a model and we pair it with your deskphone or Softphone App

Testing & Go-Live

Test Calls: We work with you to call your new number from an external phone to check for audio clarity, echoing, or delays.

Verify Features: Ensure that voicemail-to-email, call forwarding, and mobile notifications are functioning as expected.

Business Phone Systems for Small Businesses & SMEs

For small and growing businesses, a professional phone system helps you look established, organised and easy to contact from day one. Our SME phone systems typically include a main business number, auto attendant (IVR), user extensions and voicemail ensuring calls are answered or routed correctly even when your team is busy.

Because the system is cloud-based, staff can take calls on desk phones, mobiles or laptops, making it ideal for flexible working and growing teams. As your business expands, new users and features can be added without replacing your existing setup.

Typical features used:

Phone Systems for Customer Support & Call Centers

Customer support teams need reliable call handling, visibility and control especially during busy periods. Our call centre-ready phone systems include call queues, ring groups, routing rules and reporting to ensure customer calls are answered efficiently and consistently.

Calls can be distributed across agents based on availability, while real-time and historical call data helps managers identify peak times, staffing needs and missed call patterns. This structured approach reduces abandoned calls, improves response times and delivers a better customer experience.

Typical features used:

Phone Systems for Hotels, Hospitality & Venues

Hospitality businesses require flexible call routing to manage front desk enquiries, reservations, events and manage calls efficiently. Our phone systems allow you to route calls to the correct department based on time of day, caller selection or availability ensuring no enquiry is missed.

After-hours routing, voicemail handling and mobile forwarding ensure guests and customers can still reach the right contact even outside standard business hours. Whether you operate a hotel, restaurant, venue or leisure facility, we design call flows that match your day-to-day operations.

Typical features used:

Phone Systems for Clinics, Care & Professional Services

Clinics and professional services require clear, structured call handling to manage appointments, billing enquiries and general reception calls efficiently. Our systems allow calls to be routed to the correct department while maintaining a calm, professional caller experience.

Voicemail, call routing policies and business hours controls help reduce missed calls and administrative pressure, while consistent call handling ensures patients and clients always know they’ve contacted the right organisation.

Typical features used:

Phone Systems for Multi-Site & Growing Businesses

For businesses operating across multiple locations, one unified phone system helps maintain a consistent brand presence while allowing site-specific call handling. Calls can be routed based on location, department or availability, all managed from a central platform.

Staff across different offices can share extensions, directories and call handling rules, making collaboration easier and improving customer experience. This setup is ideal for franchises, retail groups and expanding organisation across Ireland.

Typical features used:

Frequently Asked Questions

Can’t find the answer here? Check out our Help Center.


Pulse Telecom is an Irish-owned provider of business communication solutions. We specialise in providing reliable, cloud-based telephony, Hosted PBX, VoIP systems, SIP trunks, and telecom hardware to Irish SMEs and enterprise teams.

Our headquarters are in Dublin.

●     Address: Unit 24 Canal Walk, Park West Industrial Estate, Dublin 12, Ireland, D12N7X8

We pride ourselves on being the "Integrated Communication Partner" for modern Irish businesses. Key benefits include:

●     Local Support: Dedicated, Ireland-based support teams.

●     Reliability: 99.999% network availability.

●     Cost Savings: Lower costs compared to traditional phone lines.

●     Experience: Over 25 years serving Irish businesses.

VoIP (Voice over Internet Protocol) allows your business to make and receive calls over the internet rather than traditional copper landlines. It offers crystal-clear audio quality, significantly lower costs, and greater flexibility for remote working.

A Hosted PBX (Private Branch Exchange) is a cloud-based phone system. Instead of having expensive hardware installed in your office closet, the phone system is hosted in the cloud. This allows you to manage calls, voicemail, and extensions remotely and ensures your system is always up-to-date.

Yes. Our solutions are designed for the modern workforce. We offer mobile and desktop softphones, allowing your team to stay connected with full phone system access from any device, anywhere in the world.

Unified Communications integrates various communication tools—such as voice calling, video conferencing, SMS, and instant messaging—into a single, seamless platform, improving team collaboration and efficiency.

We offer a "Shop Hardware" section where you can purchase fully compatible phones and headsets. We stock leading brands like Yealink (e.g., Yealink T53W, CP965 Conference Phones) and various headsets. However, if you have existing SIP-compatible hardware, we may be able to integrate it.

No. We focus on a "Super Fast Setup, Zero Hassle" approach. If you purchase hardware from us, it often comes pre-configured, allowing for quick cloud activation so your team can get connected instantly.

Yes, in most cases, you can port your existing numbers to our service so you don't lose contact with your clients.

You can reach our Ireland-based support team via:

​●     Phone: +353 1 862 3300

​●     Email: support@pulse.ie

You can request a quote directly through our website by clicking the "Get a Quote" button or email us info@pulse.ie

 You will need to provide details such as your company name, the number of endpoints (phones/softphones) required, and whether you have remote staff.

Ready to Upgrade Your  Business Communication?

Talk to us today - we'll guide you through your best options


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