What Is a Remote & Hybrid Working Solution?
A Remote and Hybrid Working Solution is a cloud-based
communications setup that allows employees to stay fully connected whether they
are working from the office, home, or multiple locations. Instead of relying on
fixed office infrastructure, all communication tools are delivered securely
through the cloud.
Pulse Telecom’s remote working solutions combine business telephony, VoIP, messaging, collaboration tools and secure access into a single platform. Staff can make and receive business calls, join meetings, share information and collaborate seamlessly from any approved device, while management retains full visibility and control.
Key elements include:
Cloud-based business calling and VoIP
Multi-device access (desk phone, mobile, laptop)
Centralised system management
Secure access for remote users
Why Choose Remote & Hybrid Working Solutions?
Modern businesses
need flexibility without sacrificing performance, security or accountability.
Remote and hybrid working solutions allow organisations to adapt to changing
work patterns while maintaining productivity and customer service standards.
By moving communications to the cloud, businesses reduce reliance on physical offices, support flexible working arrangements and ensure continuity during disruptions. Employees stay connected, managers stay informed, and customers experience consistent service regardless of where staff are based.
Key reasons businesses adopt hybrid working:
Support flexible and remote teams
Maintain business continuity
Improve employee satisfaction and retention
Reduce operational and infrastructure costs
Enable scalable growth without location constraints
Benefits of Remote
& Hybrid Working
Work From Anywhere
Enable staff to work effectively from home, the office or on the move using secure cloud communications.
Unified Communication
Bring calls, messaging and collaboration tools into one platform for seamless teamwork.
Centralised Management
Manage users, permissions and call handling centrally, regardless of employee location.
Performance Visibility
Maintain oversight with real-time reporting, call data and activity tracking.
Secure Access
Protect business data with secure cloud infrastructure and controlled user access.
Cost Efficiency
Reduce office dependency and infrastructure costs while scaling teams easily.
One
Unified Communication System for Remote & Office Teams
Pulse Telecom delivers one unified cloud communication system that connects remote workers, hybrid teams and office-based staff under a single platform. Employees use the same business numbers, extensions and tools regardless of location, ensuring consistent internal collaboration and customer interaction.
Managers retain full control over call routing, permissions and reporting, while staff enjoy the flexibility to work where they are most productive. This unified approach eliminates communication gaps, simplifies administration and supports long-term workforce flexibility.
Ideal for:
Hybrid office models
Fully remote teams
Field-based staff
Distributed organisations across Ireland
How It Works Step-by-Step
1
Assess Working Requirements
We review team
structure, working locations, call volumes and collaboration needs.
2
Configure Cloud
Platform
We design a secure,
cloud-based communication setup tailored to your business.
3
Deploy Devices & Access
Users access the
system on desk phones, mobiles or laptops with minimal disruption.
4
Go Live with Ongoing Support
Your team goes live
with training, support and continuous optimisation included.
Management
Reports & KPIs
Track call activity,
response times and usage patterns with real-time dashboards.
Call
Routing & IVR
Ensure customer calls are routed correctly, regardless of where staff are working.
Team Messaging & Presence
See who’s available and communicate instantly across teams.
Business Calling Anywhere
Make and receive
business calls from any device while keeping your main number.
Voicemail
to Email
Access voicemail messages instantly from anywhere.
System
Integrations
Integrate with business tools and CRM systems to streamline workflows.
Powerful
Features for Remote & Hybrid Working
Real stories, real success
The Pulse Cloud PBX system has helped improve our efficiency in handling calls and particularly helps callers reach their appropriate destination whether that be the Pro Shop, the office or the caterers.The call stats help us ensure that calls are being handled efficiently
Real stories, real success
We required a reliable phone system with features to match our needs whether in the office or on the move. Pulse Telecom have exceeded our expectations
Real stories, real success
One Cloud PBX covering both locations has helped keep our costs in check. The call statistics have been a great resource in identifying what marketing tools are giving us the best return on our advertising campaigns. Without the Pulse system this would be pure guesswork
Frequently asked questions
Can’t find the answer here? Check out our Help Center.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.