Unified
Communications & Contact Centre Solutions for Irish Businesses
Integrated voice, messaging and contact centre solutions that improve collaboration, customer experience and operational efficiency.
Voice • Messaging • Contact Centre • Omnichannel • Analytics • Irish support
What
Are Unified Communications & Contact Centre Solutions?
Unified
Communications (UC) brings all your business communication tools into a single
platform — including voice calls, messaging, video, presence and file sharing.
Instead of switching between systems, your team communicates through one
connected solution that works across office, remote and hybrid environments.
A Contact Centre builds on Unified Communications by managing customer interactions at scale. It provides intelligent call routing, queues, omnichannel support and real-time visibility into customer conversations. Together, UC & Contact Centre solutions help businesses improve collaboration internally while delivering faster, more consistent customer service externally.
Key points:
One platform for internal and external communication
Voice, messaging and customer interactions connected
Cloud-based and scalable
Designed for remote, hybrid and on-site teams
Why Irish Businesses Choose Unified Communications & Contact Centre
Modern businesses
need more than just a phone system — they need connected communication and
intelligent customer engagement.
Improved internal collaboration with voice, messaging and presence in one place
Better customer experience through faster response and structured call handling
Support for remote & hybrid teams without loss of visibility or control
Scalable platform suitable for growing teams and high call volumes
Operational efficiency through automation and intelligent routing
Secure & compliant infrastructure aligned with Irish and EU regulations
Unified
Communications and Contact Centre solutions help businesses respond faster,
collaborate better and deliver consistent service — whether handling internal
conversations or customer enquiries at scale.
Unified Communications & Contact Centre Features
Team Messaging & Presence
Instant messaging, status visibility and internal
communication tools to keep teams connected in real time.
Unified Voice & Calling
Business calling integrated across desk phones, mobile
apps and softphones with a consistent caller experience.
Intelligent Call Routing & Queues
Automatically route customer calls to the right team or
agent based on availability, skill or rules.
Omnichannel
Customer Support
Manage customer interactions across voice, email, live chat and messaging channels from one platform.
Real-Time
Analytics & Reporting
Monitor call volumes, response times, queue performance and agent activity with live dashboards and reports.
CRM
& Business Integrations
Integrate with CRM systems to provide agents with customer context and improve service efficiency.
Cloud-Based
& Scalable Platform
Easily add users, channels and features as your business grows — without infrastructure changes.
Secure
& GDPR-Compliant Solution
Enterprise-grade security with data protection aligned to Irish and EU compliance requirements.
These core features
form the foundation of Pulse’s Unified Communications and Contact Centre
solutions. Advanced capabilities, integrations and workflows can be added as
your organisation’s communication and customer service needs evolve.
How It Works Step-by-Step
Getting started with a cloud business phone system is quick and hassle-free. From choosing the right plan to going live, our team handles the setup and onboarding. So you can start making and receiving calls without disruption to your business.
1
Choose
service & plan
2
Pick compatible
phones
3
We configure
& onboard
4
Go live with
support included
Real stories, real success
The Pulse Cloud PBX system has helped improve our efficiency in handling calls and particularly helps callers reach their appropriate destination whether that be the Pro Shop, the office or the caterers.The call stats help us ensure that calls are being handled efficiently
Real stories, real success
We required a reliable phone system with features to match our needs whether in the office or on the move. Pulse Telecom have exceeded our expectations
Real stories, real success
One Cloud PBX covering both locations has helped keep our costs in check. The call statistics have been a great resource in identifying what marketing tools are giving us the best return on our advertising campaigns. Without the Pulse system this would be pure guesswork
Frequently asked questions
Can’t find the answer here? Check out our Help Center.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.
In most cases, we can port your existing business numbers to your new phone system with no disruption to your service. Our team manages the entire number-porting process for you.